Privacy Policy

This Privacy Policy explains how Acharya Bhavna collects, uses, and protects your information when you use our website, book a consultation, or place an order.

Information we collect

• Account details: name, email address, and phone number, collected when you sign up or sign in.
• Birth details: date, time, and place of birth, provided by you to generate readings and kundlis.
• Order & shipping details: delivery address, phone number, and order history, for products purchased through the shop.
• Payment information: handled entirely by Razorpay. We receive confirmation of payment status but never see or store your card, UPI, or bank details.
• Usage data: basic analytics about how you use the website, to help us improve it.

How we use your information

• To provide astrology consultations, generate readings, and fulfil product orders.
• To communicate with you about bookings, orders, and support queries — including over email and WhatsApp.
• To process payments and refunds through Razorpay.
• To share shipping details with our courier partner (Shiprocket) for order delivery.
• To improve our website and services.

Sharing your information

We do not sell your personal information. We share information only with the service providers needed to run the business — Razorpay for payments, Shiprocket for shipping, and our authentication and hosting providers — solely for the purpose of delivering our services to you.

Data retention

We retain your account, booking, and order information for as long as your account is active, or as needed to comply with legal, accounting, or tax obligations.

Your rights

You can request access to, correction of, or deletion of your personal information by writing to us at contact@acharyabhavna.com. We'll respond within a reasonable time, subject to any records we're legally required to keep.

Security

We use industry-standard measures to protect your information, including encrypted connections (HTTPS) and secure third-party payment processing. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Cookies

We use cookies to keep you signed in and remember your preferences (such as language). You can disable cookies in your browser, though this may affect site functionality.

Children's privacy

Our services are not directed at children under 18. We do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

Contact

For privacy-related questions or requests, contact us at contact@acharyabhavna.com.